Palmetto Publishing reviews (2026): what authors praise and complain about

What authors praise

Palmetto is well rated by its own customers: 4.8 out of 5, "Excellent", from about 1,000 reviews on Trustpilot. Trustpilot shows that the company invites every customer to review and has replied to 100% of negative reviews. The 24 most recent reviews were 22 five-star, one four-star and one one-star. We have not logged individual praise reviews yet; this is the rating as Trustpilot showed it on 15 October 2026.

What authors complain about

Reviewers report the following, counted from the 20 one- and two-star reviews we logged. Each line links to the source.

Questions to ask any publisher before you sign

• Is this a publisher that pays you, or a paid service? Ask for the full price in writing, what it covers, and whether anything continues after the first fee.
• Who will be the publisher of record, and whose name is the ISBN registered in?
• Who is your point of contact, and what happens to your project if that person leaves or is away?
• What exactly is in the marketing, and what is delivered by when? Ask for a list of work, not a promise of results.
• Can you see your sales yourself? Who reports them, who pays you, and how often?
• Do you approve a proof before printing, and what happens if the printed book does not match it?
• If you cannot go ahead after paying, what is the refund position? Ask before you pay.

How we handle each of these

We are a competing publisher, so weigh this accordingly. These are the points above where our own pages already say what we do:

• Royalties and sales reporting. You publish on your own Amazon KDP account, so Amazon reports and pays you directly, and you can check every sale yourself. Our packages: 100% royalties and all rights stay with you
• Print and proof errors. You approve everything before anything is printed, and nothing is reprinted without your written authorisation. How payment works, on our cost page
• If printed copies arrive damaged or defective. If printed copies arrive damaged or defective because of our error, we reprint or replace the affected copies at no additional cost. Our refund policy says exactly when, and what is not covered. Our refund policy
• Process not explained. Our packages are listed with their prices before you talk to anyone. It is pay-for-service self-publishing, and we say so plainly: you keep 100% of your royalties and all your rights. What it costs to publish a book
• Marketing that did not deliver. We make no sales promises: no marketing service can promise sales or bestseller status. Each package lists the work it includes. Our marketing services, and what each package includes

How this was researched

• We read the reviews of Palmetto Publishing on Trustpilot on 15 October 2026, and logged each review we used: its stars, its date and a theme, with a short paraphrase in our own words.
• A quotation, where we use one, is under 15 words, in quotation marks and linked. We do not edit reviews, write them, or ask for them to be written.
• Sources read so far: Trustpilot. We will add others and update this page, and the date above.
• We describe what reviewers report; we do not claim it is true of every author, and we have not tested the company's service ourselves.

If anything here is out of date, tell us and we'll correct it.

Frequently asked questions