Christian Faith Publishing reviews (2026): Trustpilot and BBB side by side
Christian Faith Publishing is a real, long-running company, and its two public scores are far apart: 2.2 out of 5 (Poor) from 12 reviews on Trustpilot, against 4.72 from 333 reviews on the Better Business Bureau, where it is A+ rated and has been accredited since 2016. Trustpilot shows the profile as unclaimed and notes the company has not invited reviews, so they may not be representative. The 12 reviews are dated August 2024 to September 2026; 6 are from the last 12 months. Below are both scores, what authors praise, what some authors report (11 one- to three-star Trustpilot reviews we logged, with dates and links), and what to ask any publisher before you sign.
The overall ratings, side by side, on the day we read them
Trustpilot
2.2 out of 5 · “Poor” · 12 reviews on Trustpilot
Read on 15 October 2026. 12 of the 12 reviews were visible: 1 × 3★, 2 × 2★, 9 × 1★.
Trustpilot shows the profile as unclaimed and notes the company has not invited reviews, so they may not be representative. The 12 reviews are dated August 2024 to September 2026; 6 are from the last 12 months.
BBB
4.72 out of 5 · “A+ rated, BBB Accredited since 2016” · 333 reviews on BBB
Read on 15 October 2026. We read the 10 most recent BBB customer reviews (all five-star, September to October 2026): 10 × 5★.
BBB shows an average of 4.72 stars from 333 customer reviews, an A+ rating and accreditation since 11 Feb 2016. BBB lists 45 complaints in the last 3 years and 12 in the last 12 months (service 27, order 7, billing 6, customer service 3, product 2). The company replies publicly to reviews.
The two scores measure different things on different sites. The complaints below are what some authors report; they are not the company's overall record.
What authors praise
For some authors it works. Reviewers report:
- First-time author says the coordinator answered every question from start to finish (5★, October 2026, BBB)
- Author copies arrived early; cover, layout and font size praised — “the finished product is just as advertised” (5★, September 2026, BBB)
- Walked through each step and found it smooth; notes timing depends on the manuscript (5★, September 2026, BBB)
- Found the price lower than expected and valued the payment plan — “The price was a lot less than I thought.” (5★, September 2026, BBB)
- Kept updated on changes and satisfied with the finished book (5★, September 2026, BBB)
We logged 5 four- and five-star BBB reviews from the 10 most recent.
What authors complain about
Reviewers report the following, counted from the 11 Trustpilot reviews we logged: 10 of its 11 one- and two-star reviews, plus its one 3-star review. The one left out names a different company. Each line links to the source.
Editing quality (3 reviews)
- Reviewer says the edit broke a nine-chapter novella into dozens of chapters and changed formatting (1★, July 2025, Trustpilot)
- Author found 18 errors in printed copies and was charged about $125 to correct them (1★, October 2024, Trustpilot)
- Copy editing reportedly added errors and change requests were ignored across five versions (1★, August 2024, Trustpilot)
Royalties and sales reporting (2 reviews)
- Slow replies and royalties reportedly not paid on time (1★, May 2026, Trustpilot)
- No updates on whether the book was selling and no sales payments received (1★, April 2026, Trustpilot)
Timeline and delays (2 reviews)
- Paid $10,000 to edit and relaunch; told 6 to 8 months, release took 15 months — “it took them 15 months to release my book” (1★, January 2026, Trustpilot)
- No project schedule given, vague communication, steps ran two to four weeks late — “A publisher without a schedule.” (2★, December 2025, Trustpilot)
Service after the sale (1 review)
- Coordinator changed mid-project, calls and emails went unanswered, printed book had missing sections (3★, April 2025, Trustpilot)
Marketing that did not deliver (1 review)
- Paid $5,000, no sales; book removed after two years and asked to pay to renew (1★, November 2025, Trustpilot)
Process not explained (1 review)
- Reviewer says a $249 monthly fee wasn't mentioned on the sales call; called the $600 upfront cost fair — “the phone agent failed to mention” (2★, September 2026, Trustpilot)
Refunds (1 review)
- Paid $100 years ago, was advised to split the book and pay $400 for advice; no refund (1★, July 2025, Trustpilot)
Questions to ask any publisher before you sign
- Is this a publisher that pays you, or a paid service? Ask for the full price in writing, what it covers, and whether any monthly or later fee follows the first payment.
- Is everything you were told on the phone written in the contract, including every fee and its date?
- Who will be the publisher of record, and whose name is the ISBN registered in? What happens if you want to move the book later, and does it cost anything?
- Is there a written project schedule with dates, and what happens if a step runs late?
- What exactly is in the marketing, and what is delivered by when? Ask for a list of work, not a promise of results.
- Can you see your sales yourself? Who reports them, who pays you, and how often?
- How many rounds of edits are included, who checks the printed copy against your approved proof, and who pays to correct an error that was not yours?
- If you cannot go ahead after paying, what is the refund position? Ask before you pay.
How we handle each of these
We are a competing publisher, so weigh this accordingly. These are the points above where our own pages already say what we do:
- Royalties and sales reporting. You publish on your own Amazon KDP account, so Amazon reports and pays you directly, and you can check every sale yourself. Our packages: 100% royalties and all rights stay with you
- Marketing that did not deliver. We make no sales promises: no marketing service can promise sales or bestseller status. Each package lists the work it includes. Our marketing services, and what each package includes
- Process not explained. Our prices are fixed. We don't run discounts or 'today only' offers, and the prices of our packages are listed before you talk to anyone. Our packages and their prices
- Refunds. Our refund policy is in writing before you pay. A refund can be requested before any work has started on your project; once work has begun, payments are non-refundable. We would rather you know that up front. Our refund policy
How this was researched
- We read the reviews of Christian Faith Publishing on Trustpilot and BBB on 15 October 2026, and logged each review we used: its stars, its date and a theme, with a short paraphrase in our own words.
- A quotation, where we use one, is under 15 words, in quotation marks and linked. We do not edit reviews, write them, or ask for them to be written.
- Sources read so far: Trustpilot and BBB. We will add others and update this page, and the date above.
- We describe what reviewers report; we do not claim it is true of every author, and we have not tested the company's service ourselves.
If anything here is out of date, tell us and we'll correct it.
Frequently asked questions
Is Christian Faith Publishing legit?
It is a real company with a long public record. On the Better Business Bureau it is A+ rated, accredited since 2016, with an average of 4.72 stars from 333 reviews. On Trustpilot its profile is unclaimed and shows 2.2 out of 5 from 12 reviews, and Trustpilot notes the company has not invited reviews. Both were read on 15 October 2026. Some authors report problems, listed on this page with dates and links.
Why are the Trustpilot and BBB scores so different?
They are different sites with different samples. Trustpilot has 12 reviews here, from an unclaimed profile where the company has not invited reviews, so they may not be representative. BBB has 333 reviews and also lists complaints separately. We cannot tell you which is closer to your own experience, so read both and ask the questions on this page.
What do authors praise about Christian Faith Publishing?
On BBB, the most recent reviews we read praise a coordinator who answered every question, copies that arrived early, a smooth step-by-step process, a price lower than expected and a payment plan. We logged five of them, each linked above.
What do the unhappy authors complain about?
Among the 11 one- to three-star Trustpilot reviews we logged, the themes reviewers report most are editing quality (3), royalties and sales reporting (2), timeline and delays (2). Each is listed above with its date and a link to the source. BBB also lists complaints from customers; its overall figures are in the BBB score above.
How is Harmony Publishing different?
We are a competing publisher, so weigh this accordingly. What we can point to: you publish on your own Amazon KDP account and keep 100% of your royalties and rights, our prices are fixed and listed before you talk to anyone, our refund policy is in writing before you pay, and we make no sales promises about marketing. Each is linked on this page.